Loyalty Module: Plastic Card Export Process

• Centralized Card Request Handling
  • A new CardPrintPending flag now tracks which members need plastic cards.
  • This flag is automatically set on enrollment, level changes, or manual requests.
• New Export Interface
  • Access all pending card requests from one central screen.
  • Export member data for printing with one click.
  • View and re-download historical exports (retained for 2 years).
• Manual Card Request Option
  • Staff can request replacement cards directly from the guest profile.
• Built-in Audit Trail
  • Every plastic card request is logged in the member’s history.
• Secure & Role-Based Access
  • A new permission controls who can access the card export function.

Promotion Report Enhancements: New Revenue KPI + Donut Charts

• 💰 New Revenue KPI
  • A clear view of total revenue generated by the promotion
  • Appears in the top KPI summary alongside bookings and other key metrics
• 🍩 Donut Chart Visualization
  • Updated visuals for better readability and consistency
  • Donut charts now used for:
    • Bookings / Revenue / Room Nights per Source
    • Bookings / Revenue / Room Nights per Market

New KPI: New Members

• Visible only if the Loyalty Module is enabled
• Counts new enrollments after a promotion drop
• Excludes control group recipients
• Aligned with existing KPI logic and date range

Filter Financial Reports by Loyalty Membership Status

• ✅ New Membership Status filter with multi-select
• 🎯 Supports all loyalty statuses
• 🧩 Default view includes all statuses for backwards compatibility

WhatsApp Integration via MessageBox

• ✅ Pre-Stay WhatsApp with online check-in link
• ✅ Sent to all guests with a WhatsApp number stored

• Welcome messages via WhatsApp
• In-Stay WhatsApp promotions for Rewards Programs
• In-Stay feedback survey triggers
• Post-Stay WhatsApp surveys

Unread Complaint Notification Badge

• Visual Indicator: A red badge appears on the "Complaint" button when there are unread complaints.
• Dynamic Updates: The badge count decreases as complaints are marked as read or resolved.
• Real-Time Data: Complaint statuses are fetched dynamically to ensure up-to-date information.

Guest Profile Images in Smart Lists

• 🖼 Guest Profile Images
  • Easily recognize guests in operational Smart Lists (like breakfast or arrival lists).
  • A new optional column displays profile images where available.
  • Guests without a photo will show a neutral placeholder.

• Improves guest recognition and personalized service.
• Works seamlessly on desktop, tablets, and mobile.
• Only visible to users with profile access, maintaining data privacy.

External System Mapping for Outlets

• A new section in the Outlet Configuration lets you:
  • Add, edit, and delete external mappings.
  • Select external systems via a dropdown list.
  • Prevent duplicate mappings with built-in validation.

• Go to Configuration → Outlets, then select an outlet to open the dialog.
• The new External System Mapping section is available for authorized users.

Outlet-Based Filtering for Target Groups

What’s New:

• New “Outlet Selection” Condition
  • Choose a property first
  • Filter by one a specific outlet
• Smart Validation & UI
  • Outlets appear only after selecting a property
  • Easy dropdown and multi-select UI

Enhanced Guest Snapshot with New AI Models and Insights

What’s New:

• Updated AI Intelligence: Snapshot logic now follows the latest instruction set for better context and insight.
• New “Prominent Status” Insight: Added to the Snapshot summary
• Useful for improving VIP recognition and service
• Supports influencer identification beyond local fame
• Support for Latest AI Models: Select from new high-performance models:
  • gpt-4o
  • gpt-4o-mini

Improved Member Login: Username or Member Number

What’s New:

• Flexible Login Options:
  • Members can now enter either their username or member number.
• Updated Login Page Label:
  • The login field is now labeled "Username or Member Number".
• Simplified Error Handling:
  • On failure, users will see:
    *"Invalid username or member number, or incorrect password."

Security Remains Unchanged:

• No changes to rate limiting, password recovery, or account lockout behavior.
• Case sensitivity and other security protocols are fully maintained.

Benefits:

Content Hub: Seedlist Support for Test Emails

• Three Test Email Options
  • 📩 Send to my email (default)
  • ✍️ Enter an email manually
  • 📋 Send to a seed list – select from your predefined test groups
• Seed List Modal for Review & Editing
  • Preview all addresses in a seed list before sending
  • Make edits directly in the modal
  • Save or cancel changes easily
• Streamlined Workflow with Logging
  • One-click test send to all contacts in your selected seed list
  • Activities logged for full traceability
• Consistent Access & Permissions
  • Follows the same rules and design standards as other dailypoint™ email tools

Password Reuse Check for Member Resets

• Prevents reuse of any of the last five passwords
• Applies only when “Use Password Chronicle” is enabled
• Displays an error if reuse is attempted
• Helps ensure stronger password practices for members

Password History Protection for Loyalty Accounts

What’s New:

• Optional Security Setting:
  • A new checkbox “Use Password Chronicle” is now available in Loyalty Program settings
  • When enabled, dailypoint™ will remember the last five passwords used by each member
• Password Validation:
  • If a member tries to reuse one of their last five passwords, the system will display a message:
    “Your new password cannot match any of your last five passwords. Please choose a different password.”
• Default Behavior:
  • The feature is off by default and can be enabled per program as needed

New Security Enhancement: Password Chronicle

Key Updates:

• No More Password Reuse:
  • Users must create a new password—reusing the last one is not allowed.
  • Reduces the risk of unauthorized access due to predictable passwords.
• Stronger Security Compliance:
  • Aligns with best practices for password management.
  • Helps protect against brute-force and credential-stuffing attacks.
• User-Friendly Notifications:
  • If a user tries to reuse their last password, they’ll receive a clear error message prompting them to create a new one.

Benefits:

Conditional Double Opt-In in Forms

• Enables precise consent collection aligned with guest answers
• Supports existing "Yes"/"No" consent logic in GIS
• Works similarly to the overlay opt-in process

Link Tracking Enabled for Booking Manager Automation Emails

What’s New:

• Click tracking activated for links in Booking Manager automated emails
• Statistics now updated automatically in:
  • Automation Statistics
  • Campaign Statistics
  • Promotion Statistics

Where It Applies:

• Booking Manager emails such as:
  • Pre-Stay
  • Post-Stay
  • In-Stay
  • Custom automation messages

Benefits:

Outlet-Based Filtering for Target Groups

What’s New:

• New “Outlet Selection” Condition
  • Choose a property first
  • Filter by one a specific outlet
• Smart Validation & UI
  • Outlets appear only after selecting a property
  • Easy dropdown and multi-select UI

Enhanced Guest Snapshot with New AI Models and Insights

What’s New:

• Updated AI Intelligence: Snapshot logic now follows the latest instruction set for better context and insight.
• New “Prominent Status” Insight: Added to the Snapshot summary
• Support for Latest AI Models: Select from new high-performance models:
  • gpt-4o
  • gpt-4o-mini
  • o1
  • o1-mini
  • o3-mini

Redesigned Promotion Report Panel

What’s New:

• Updated Layout & Visuals:
  • Improved typography, spacing, and visual hierarchy
  • Clean, modern design that’s easier to scan
• Redesigned Funnel Visualization:
  • More intuitive display of your campaign’s performance flow
• Consistent Design Elements:
  • Refined KPI boxes, charts, and tables to match our current design standards
• Responsive Design:
  • Fully optimized for all screen sizes—desktop, tablet, and mobile

What Stays the Same:

Email Template Preview in Promotions

What’s New:

• Preview Access:
  • Quickly open a preview of the selected email template right from the settings panel
  • Opens in a modal for easy viewing
• Content Hub Only:
  • Available exclusively to users of the Content Hub module
  • Non-Content Hub users will not see this option

Improved Member Login: Username or Member Number

What’s New:

• Flexible Login Options:
  • Members can now enter either their username or member number.
• Updated Login Page Label:
  • The login field is now labeled "Username or Member Number".
• Simplified Error Handling:
  • On failure, users will see:
    *"Invalid username or member number, or incorrect password."

Security Remains Unchanged:

• No changes to rate limiting, password recovery, or account lockout behavior.
• Case sensitivity and other security protocols are fully maintained.

Benefits:

Adyen Payment Integration

What’s New:

• Adyen support added for secure online payments
• Automatic payment link generation for use in guest communications (e.g., booking confirmations, pre-stay emails)
• Payment status tracking: receive and store payment information within dailypoint™

Password History Protection for Loyalty Accounts

What’s New:

• Optional Security Setting:
  • A new checkbox “Use Password Chronicle” is now available in Loyalty Program settings
  • When enabled, dailypoint™ will remember the last five passwords used by each member
• Password Validation:
  • If a member tries to reuse one of their last five passwords, the system will display a message:
    “Your new password cannot match any of your last five passwords. Please choose a different password.”
• Default Behavior:
  • The feature is off by default and can be enabled per program as needed

New Security Enhancement: Password Chronicle

Key Updates:

• No More Password Reuse:
  • Users must create a new password—reusing the last one is not allowed.
  • Reduces the risk of unauthorized access due to predictable passwords.
• Stronger Security Compliance:
  • Aligns with best practices for password management.
  • Helps protect against brute-force and credential-stuffing attacks.
• User-Friendly Notifications:
  • If a user tries to reuse their last password, they’ll receive a clear error message prompting them to create a new one.

Benefits:

Loyalty: Reports: Billing Points Auto/Manual

Reservations: Six Payment is now integrated

New Stay Relation Filter for RFM Segment Report

Key Updates:

• New Stay Relation Filter (Mandatory Before Report Generation):
  • Users must select a stay relation type before generating the report.
  • Default selection: "Main Guest" (users can adjust as needed).
• Prevents Revenue Duplication:
  • Revenues are counted only once per reservation, regardless of how many guests are attached.
  • Eliminates double-counting for shared bookings (e.g., Booker + Accompanying Guest).
• More Accurate Booking & Night Calculations:
  • If "Main Guest" is selected → Only main guest bookings are included.
  • If "Booker" is selected → Only bookings where the guest is the booker are counted.
• Seamless Integration into the Report:
  • Filter added to the main filter section of the report.
  • System prevents report generation without a selection.

Benefits:

New 'Search on LinkedIn' Button in GIS

Key Updates:

• New 'Search on LinkedIn' Button:
  • Appears only if no LinkedIn profile link is saved.
  • Located in the top section of the guest profile (next to email/phone).
• One-Click Deep Linking to LinkedIn:
  • Clicking the button opens a LinkedIn search with the guest’s first and last name.
• Seamless User Experience:
  • If a LinkedIn profile link already exists, the button does not appear.
  • No impact on GIS functionality or existing profile workflows.

Benefits:

New Email Notifications for Incoming WhatsApp Messages

Key Updates:

• New "Notifications" Tab in Message Center Settings
  • A dedicated section for WhatsApp notifications.
  • Follows existing UI/UX patterns for seamless integration.
• Two Notification Options (Configurable):
  • ✅ Send notifications to specific email addresses
    • Enter one or more email addresses to receive alerts for all incoming WhatsApp messages.
    • Admins can add/remove email addresses at any time.
  • ✅ Notify last user who sent a message
    • If a guest replies, the last user who contacted them gets an email alert.
    • Admins can enable/disable this setting globally.
• New User Permission:
  • A new permission controls access to notification settings.
  • Applied by default to existing admins.
• Email Notification Details:
  • Subject: 📩 New WhatsApp Message from [Guest Name]
  • Email includes:
    • Guest’s name (with a link to their profile)
    • Date & time of the received message
    • WhatsApp message content
    • Direct link to the chat for a quick response

Benefits:

Simplified Navigation in Message Center Settings

Key Updates:

• One Settings Page, Three Tabs:
  • The previous sub-navigation (Categories, Template Editor, Insert Texts) has been removed.
  • Now, clicking Settings in Message Center opens a single tabbed interface.
  • Default tab: Users land on Categories first.
• Insert Texts Now Uses a Dropdown Filter:
  • The "Active / Inactive" filter is now a dropdown instead of separate tabs.
• No Changes to Permissions or Data:
  • Users retain the same permissions as before.
  • All existing settings remain intact, with no reconfiguration needed.

Benefits:

Introducing 'Status Nights' in Loyalty Rules

Key Updates:

• New 'Status Nights' Option:
  • Added to the 'Type of Points' dropdown in the Points Calculation Rule screen.
  • Available only when the Calculation Rule is set to "Nights".
• UI Adjustments for 'Status Nights':
  • "Points" field renamed to "Nights" to reflect the new calculation method.
  • Unnecessary fields removed when 'Status Nights' is selected:
    ❌ Cost per point
    ❌ Billing Group
• Button Placement Update:
  • "Save" and "Cancel" buttons swapped for improved usability:
    ✅ "Save" now on the right
    ✅ "Cancel" on the left

Benefits:

New KPIs in Promotion Reports: Open-to-Book & Click-to-Book Rates

New KPIs & Calculations:

• Open-to-Book Rate (%):
  • Formula: (Recipients who opened and bookedRecipients who opened (unique))×100\left(\frac{\text{Recipients who opened and booked}}{\text{Recipients who opened (unique)}}\right) \times 100(Recipients who opened (unique)Recipients who opened and booked​)×100
  • Measures the percentage of recipients who opened the email and later booked.
• Click-to-Book Rate (%):
  • Formula: (Recipients who clicked and bookedRecipients who clicked (unique))×100\left(\frac{\text{Recipients who clicked and booked}}{\text{Recipients who clicked (unique)}}\right) \times 100(Recipients who clicked (unique)Recipients who clicked and booked​)×100
  • Measures the percentage of recipients who clicked on a link and later booked.

UI & Report Updates:

• Promotion Report Panel:
  • Open-to-Book and Click-to-Book Rates are now displayed next to existing KPIs (open rate, click rate, revenue, etc.).
  • Values appear as percentages, rounded consistently with other KPIs.
  • Tooltips added to explain potential tracking limitations due to privacy settings in email clients.
• Promotion Statistic Report (Table Update):
  • Two new columns:
    ✅ Open-to-Book Rate (%)
    ✅ Click-to-Book Rate (%)
  • Positioned next to Open Rate and Click Rate for easy comparison.
  • Included in CSV/Excel exports for data analysis.

Benefits:

Loyalty API Enhancement: Member Number Login Support

Key Updates:

• New Optional Parameter:
  • membernumber – Allows login with a member number instead of a username.
  • username – Continues to work as before.
  • Mutually exclusive – Requests must include either a username or a member number, but not both.
• Program ID Still Required:
  • The program ID remains mandatory for all login attempts.
• Error Handling & Validation:
  • If both username and member number are provided, the API returns an error.
  • The error message now specifies which credential is invalid.
• Security & Compatibility:
  • No changes to security—rate limiting, failed login tracking, and authentication flows remain intact.
  • No database modifications—member numbers are already indexed and stored.

Benefits:

Enhanced Contract Management with New Status Options & History Tracking

Key Updates:

• New Contract Status Dropdown:
  • Replaces the old 'Active' checkbox with detailed status options:
    • Draft, Pending Review, Pending Approval, Approved
    • Pending Signature, Fully Executed, Active
    • On Hold, Expiring Soon, Renewed, Expired
    • Canceled, Terminated, Closed, Archived
• Archived Contracts:
  • Contracts marked "Archived" are hidden from standard listings.
  • To view archived contracts, users must explicitly select "Archived" in the new multi-select status filter.
• Status-Specific Requirements for Cancellations:
  • When a contract is marked "Canceled" or "Terminated", the following fields must be completed:
    • Cancellation Date (required)
    • Effective Cancellation Date (required)
    • Cancellation Reason (required)
    • Canceled by (required)
    • Notes (optional)
• New Multi-Select Status Filter:
  • Users can now filter by multiple statuses simultaneously for better contract searches.
  • The previous 'Active' filter has been removed.
• Historical Tracking of Status Changes:
  • A new "History" tab logs all status changes.
  • Tracks manual updates and automated workflow changes.
  • Displays latest changes first for quick reference.

Benefits:

New Target Group Filter for Failed WhatsApp & SMS Deliveries

Key Updates:

• New Target Group Filters:
  • Filter recipients based on a specific Auto-Promotion ID (mandatory selection).
  • Select message type:
    ✅ WhatsApp failures
    ✅ SMS failures
    ✅ Both (combined selection)
• Flexible Failure Tracking:
  • Capture both temporary and permanent failures from the FailedMessageLogs table.
  • Apply a date range filter to select failed deliveries within a specific period.
• Automated Email Follow-Up:
  • Once configured, the system automatically triggers fallback email auto-promotions.
  • Ensures recipients who missed the WhatsApp/SMS message still receive communication.
• Seamless Data Integration & UI Enhancements:
  • New filters align with existing target group selection designs.
  • Mandatory auto-promotion selection ensures accurate targeting.
  • User-friendly selection process for effortless configuration.

Benefits:

WhatsApp Reactions Now Supported in the Message Center

Key Updates:

• Receive & Process Reactions:
  • The system captures all WhatsApp reactions, including 🙏, ❤️, 👍, 😂, 😢, 😮, etc.
  • Reactions are fetched via LinkMobility API and stored with:
    • Reaction type (emoji used)
    • Timestamp of reaction
    • User who reacted (if applicable)
    • Associated message ID
• Unread Message Tracking:
  • When a reaction is received, the original message is marked as unread until reviewed.
  • Notifications for new reactions follow the existing unread message workflow.
• Enhanced UI for Reactions:
  • Reactions appear beneath the corresponding message, mirroring WhatsApp’s native UI.
  • Multiple identical reactions are grouped together for a cleaner display.

Benefits:

Introducing the 'Interests' Panel in the Promotion Module

Key Features:

• Automated Link Tracking:
  • All links from the email are automatically listed in the "Links" column.
  • Users can configure interest assignments for each link.
• Interest Assignment Rules:
  • Each link can be assigned one or more predefined interests via a multi-select dropdown.
  • Clicking a link assigns the selected interests to the profile.
• Weighting for Engagement Scoring:
  • Each interest can be assigned a weight (1-100) to measure engagement strength.
  • If the same interest is assigned multiple times, weights are summed cumulatively.
• Time Constraints for Rule Execution:
  • Rules are only active between the promotion drop date and the promotion end date.
  • Ensures data remains relevant within the promotion's active period.

Benefits:

We’re excited to announce a comprehensive redesign of several Content Hub pages in dailypoint™.

• Redesigned Pages:
  • SMS Templates
  • Content Piece Page for Content Bot
  • Layout Templates
  • Components
• Improved User Experience:
  • A unified and intuitive layout across all redesigned pages ensures easier navigation and content management.
  • Consistent design improves usability and reduces the learning curve for users.
• Aligned with Email Template Page Design:
  • The updated design aligns with the familiar and user-friendly Email Template page layout, providing a cohesive experience throughout the Content Hub.

Inactive Profiles Now Excluded by Default in Target Groups

Key Updates:

• New Default Behavior:
  • Inactive profiles will not be included in target groups unless explicitly selected.
  • This ensures that communications and campaigns reach only active contacts by default.
• Optional Inclusion of Inactive Profiles:
  • A new condition ("Include Inactive Profiles") has been added to the target group configuration.
  • When enabled, inactive profiles that meet other criteria will be included.
• No Impact on Existing Target Groups:
  • Existing target groups remain unchanged and fully functional.
  • Historical data and reports are not affected by this change.
• Optimized Performance & Filtering:
  • The updated filtering logic ensures efficient processing, even for large datasets.
  • No performance degradation when excluding or including inactive profiles.

Benefits:

Updated Email Editor in Booking Manager for a Smoother Experience

Key Updates:

• Updated UI & Button Design:
  • All buttons and UI elements follow the new button design rules.
  • The email editor now matches the latest dailypoint™ UI style, ensuring a clean and professional look.
• Improved Responsiveness:
  • Optimized layout for smaller screens, making it easy to use on various devices.
  • The email editor seamlessly adjusts without compromising functionality or readability.
• Same Powerful Email Tools:
  • All existing features—such as text formatting, templates, and content editing—remain intact.

Benefits:

New Hierarchical Relationship Levels: Master & Sub-Accounts

Key Features:

• New Relationship Levels:
  • Master Account:
    • A top-level relationship type listing all associated Sub-Accounts.
    • Cannot be edited or deleted by users.
  • Sub-Account:
    • Directly linked to a Master Account.
    • Lists all associated Master Accounts in the hierarchy.
    • Cannot be edited or deleted by users.
• Enhanced Tree Structure:
  • "Master Account" level added at the top of the hierarchy.
  • "Sub-Account" level placed beneath "Master Account".
  • "Master of" Section: Displays all related Sub-Accounts.
  • "Sub-account of" Section: Displays all related Master Accounts.
• Automated Relationship Management:
  • The system automatically updates the hierarchy when profiles are assigned as Master Account or Sub-Account.
• Access Control & Permissions:
  • New user permissions allow authorized users to manage Master-Sub relationships.
  • The relationships can only be applied to non-person profiles (e.g., Companies, Travel Agents).

UI/UX Enhancements:

• Updated Relationship Tree: Displays the new hierarchy levels clearly.
• Seamless Profile View Integration: "Master of" and "Sub-account of" sections are visible in the profile module.

WhatsApp Reactions Now Supported in the Message Center

Key Updates:

• Receive & Process Reactions:
  • The system captures all WhatsApp reactions, including 🙏, ❤️, 👍, 😂, 😢, 😮, etc.
  • Reactions are fetched via LinkMobility API and stored with:
    • Reaction type (emoji used)
    • Timestamp of reaction
    • User who reacted (if applicable)
    • Associated message ID
• Unread Message Tracking:
  • When a reaction is received, the original message is marked as unread until reviewed.
  • Notifications for new reactions follow the existing unread message workflow.
• Enhanced UI for Reactions:
  • Reactions appear beneath the corresponding message, mirroring WhatsApp’s native UI.
  • Multiple identical reactions are grouped together for a cleaner display.

Benefits:

Introducing the 'Interests' Panel in the Promotion Module

Key Features:

• Automated Link Tracking:
  • All links from the email are automatically listed in the "Links" column.
  • Users can configure interest assignments for each link.
• Interest Assignment Rules:
  • Each link can be assigned one or more predefined interests via a multi-select dropdown.
  • Clicking a link assigns the selected interests to the profile.
• Weighting for Engagement Scoring:
  • Each interest can be assigned a weight (1-100) to measure engagement strength.
  • If the same interest is assigned multiple times, weights are summed cumulatively.
• Time Constraints for Rule Execution:
  • Rules are only active between the promotion drop date and the promotion end date.
  • Ensures data remains relevant within the promotion's active period.

Benefits:

Simplified Form Link Representation in Promotion Reports

Key Updates:

• Simplified Form Display:
  • Full URLs are now replaced with form names (e.g., "Profile Update Form") instead of long, complex links.
  • Eliminates clutter, making reports easier to read.
• Consolidated Click Data:
  • Clicks are now grouped by form name, rather than counting each unique URL separately.
  • Reports now show both total clicks and unique clicks per form.
• Consistent Reporting Across Modules:
  • The updated format applies to all reports where these forms are referenced.
  • Ensures a unified and structured view of form engagement data.
• Fallback Mechanism:
  • If a form name cannot be determined, the full URL will be displayed as a backup to maintain data integrity.

Benefits:

Click-to-Open Rate (CTOR) Now Available in Promotion Reports

What is CTOR?

Where to Find CTOR?

• Promotion Statistic Report:
  • CTOR has been added as a sortable column for easy comparison across promotions.
• Promotion Interface (Report Section):
  • CTOR is now displayed alongside other key email metrics like Click Rate and Open Rate.

Benefits:

• Provides a more accurate measure of engagement beyond standard open and click rates.
• Helps optimize content and design by identifying which emails drive the most interaction.
• Easily sortable and comparable, making performance analysis more efficient.

Booking Manager List View – Redesigned for Better Usability

What’s New?

• Clearer, More Structured Columns
  • Actions: Easily select, send, or delete reservations with intuitive icons.
  • Property: See which hotel or property the reservation belongs to at a glance.
  • Reservation Number & Guest Name: Clickable links now take you directly to the reservation or guest profile.
  • Arrival & Departure Dates: Clearly displayed to help track guest stays.
  • Communication Type & Status: Easily identify how the guest was contacted and the status of their reservation.
  • Import Date & Creator: View when a reservation was imported and by whom.
  • Approver & Option Date: See who approved the booking and any optional booking deadlines.
  • Email/Phone: Recipient details now appear more clearly for quick reference.
• Cleaner, More Intuitive Design
  • Icons for phone, email, and attachments now appear in greyscale for a more professional look.
  • Action buttons are positioned logically, ensuring quick access to key functions.
  • The burger menu provides additional options like Preview, Transfer to Sent, Activities, and Reservation Notes.
• Effortless Navigation & Functionality
  • Merge reservations easily using checkboxes.
  • Quickly identify the sender, reservation creator, and guest details in a structured way.
  • Responsive across devices and optimized for different screen resolutions.

New "Save & New Task" Button in Communication Notes Modal

Key Features:

• New Button for Workflow Efficiency:
  • A "Save & New Task" button is now available alongside the existing "Save" and "Cancel" options.
  • Styled and positioned consistently with the current UI.
• Enhanced Workflow:
  • Clicking "Save & New Task" will:
    1. Save the communication note (same as the current "Save" function).
    2. Close the communication modal.
    3. Automatically open a new task modal for the same guest or communication record.
• Pre-Populated Task Modal:
  • The new task modal is pre-filled with relevant details, such as the guest, contact, or participant information from the saved communication note.

Promotion List View – Improved Usability & Navigation

What’s New?

• More Intuitive Navigation:
  • The Edit button has been removed.
  • Now, simply click the promotion name to open and edit it.
• Improved Readability & Clarity:
  • Character Limit for Promotion Names:
    • Names longer than 60 characters will now be truncated with "..." to keep the view clean.
  • Updated Column Names:
    • "Total populated" → "Total sent"
    • "Change date" → "Updated"
• Refined Action Icons:
  • The Delete button is now a blue trash can icon, matching the link color.
  • The column name has been changed to "Action" for clarity.
• Consistent Formatting & Alignment:
  • Text & date columns are now aligned to the left for better readability.
  • Numeric columns are aligned to the right for consistency.

Why It Matters

• Reduces visual clutter for a more structured list view.
• Makes navigation easier by linking the promotion name directly to the edit page.
• Aligns with the latest UI design standards for a modern, intuitive experience.

Content Hub List View Redesign

Key Changes:

• Simplified Layout:
  • Removed navigation buttons in the upper area.
  • Removed the edit button and result count information.
• Adjusted Alignment:
  • Text and dates are now aligned to the left, including column headers.
  • Numbers are aligned to the right, including column headers.
  • Search bar resized and aligned with the dropdown for selecting results per page.
• Icon Enhancements:
  • Updated Copy and Delete icons with hover effects:
  • Icons are presented cleanly without buttons or background colors.
• Functional Consistency:
  • All existing functionalities, including filtering, sorting, and actions like Copy and Delete, remain unchanged.

WhatsApp Integration for Auto-Promotions

Key Updates:

• WhatsApp as a New Medium:
  • Added WhatsApp as a selectable option in the Medium dropdown.
  • Configure WhatsApp-specific options in the Settings panel.
• Settings Panel Updates:
  • Send Type: Dropdown displaying WhatsApp-specific send types.
  • Template Group Selection: Dropdown for selecting relevant WhatsApp template groups.
  • Phone Type: Users can select between Private or Business phone numbers for message delivery.
  • Automation Type: Clearly indicates WhatsApp as the medium.
• Dynamic UI Adjustments:
  • The Settings panel dynamically updates when switching between mediums to show relevant fields.

WhatsApp Added to Promotion Settings UI

Key Updates:

• WhatsApp in Medium Dropdown:
  • WhatsApp is now available as a selectable option alongside existing mediums like Email and SMS.
  • Designed to align with current UI standards for consistency and ease of use.
• Dynamic Settings Panel Adjustments:
  When "WhatsApp" is selected, the following fields appear in the Settings panel:
  • Send Type: Dropdown with WhatsApp-specific send types.
  • Template Group: Dropdown or search field to select a WhatsApp template group.
  • Schedule Dispatch: Date and time picker for scheduling the promotion.
  • Phone Type: Dropdown to specify Business or Private phone numbers.

Interaction Guidelines:

• The Settings panel dynamically updates to reflect WhatsApp-specific options when the medium is switched to WhatsApp.
• Reverts to default options when a different medium is selected.

Enhanced Usability:

• Clear labels, tooltips, and placeholders improve user understanding and navigation.
• Seamless integration with the existing UI ensures a consistent experience.

We’re excited to announce a comprehensive redesign of several Content Hub pages in dailypoint™.

• Redesigned Pages:
  • SMS Templates
  • Content Piece Page for Content Bot
  • Layout Templates
  • Components
• Improved User Experience:
  • A unified and intuitive layout across all redesigned pages ensures easier navigation and content management.
  • Consistent design improves usability and reduces the learning curve for users.
• Aligned with Email Template Page Design:
  • The updated design aligns with the familiar and user-friendly Email Template page layout, providing a cohesive experience throughout the Content Hub.

We’ve added a safeguard to prevent accidental data loss in the GIS.

• Unsaved Data Warning:
  • Users attempting to leave the GIS page without saving their changes will now see the browser’s standard warning message:
    "Reload site? Changes you made may not be saved."
• Improved Data Protection:
  • This feature ensures that users are aware of unsaved changes before navigating away, protecting their work and preventing accidental data loss.

We’ve made significant UI improvements to the Campaign List view for a more organized and user-friendly experience:

• Edit Button Simplification: The standalone edit button has been removed. Clicking the campaign name now navigates directly to the edit view.
• Campaign Name Enhancements: Campaign names are now limited to 60 characters, with truncation indicated by "..." for longer names.
• Action Icons: The "Delete" and "Archive" buttons have been replaced with a trash can and moving box icon, respectively. The column is now labeled "Action."
• Bulk Edit Functionality: Checkboxes are initially hidden but can be enabled for bulk editing by clicking a new checkbox icon in the "Action" column header.
• Column Renaming: Improved clarity with updated column names:
  • "Total populated" → "Total sent"
  • "Promotions count" → "Promotions"
  • "Change date" → "Updated"
• Date Formatting: Dates and times in the "Updated" column are now displayed in a single line.
• Alignment Adjustments: Text and date columns are left-aligned, while numeric columns are right-aligned.

We’ve significantly enhanced the WhatsApp integration in the dailypoint™ CRM system to improve usability and compliance.

• Chat Interface Enhancements:
  • Guest details (e.g., name, age, location, last and next stays) displayed in a redesigned profile info panel with a clean background.
  • Intuitive header dropdown for switching between guest WhatsApp numbers with seamless conversation view updates.
  • Expanded message input field for long messages and clear "+" and "Send" icons for attachments and message sending.
• Improved Message Design:
  • Sent messages: Light green background with checkmark delivery indicators and sender initials for quick reference.
  • Received messages: Clean white background with a drop shadow for distinction.
  • Consistent timestamps are displayed on all message bubbles.
• Conversation Restart Workflow:
  • A "Restart Conversation" button appears when the 24-hour reply window expires.
  • Modal for restarting conversations includes a dropdown to select approved WhatsApp templates and a "Send" button to initiate communication.
• Responsive and Compliant:
  • Fully responsive design for varying screen sizes.
  • Adheres to WhatsApp Business API policies for template usage and message expiration rules.

Introducing a new feature to enhance reservation handling for Apaleo PMS users.

• New PMS Reservation Update Control Setting:
  • A toggle option is now available under Booking Manager > Settings > Reservation Handling to manage reservation updates intelligently.
• Enhanced Reservation Sync Logic:
  • If a reservation with the same reservation number exists in the active folder:
    • Status “new”: The existing reservation is updated.
    • Status “edit” or “update”: A new reservation is created to track changes distinctly.
• Date Logging for Updates:
  • Each time a reservation is updated, the update date is logged and displayed:
    • In the reservation overview screen.
    • Within the reservation details view.
• Improved Error Handling:
  • Logs detailed error messages if issues occur during updates or creation, including the reservation source, ID, and attempted action.
• User-Friendly Settings:
  • A new toggle in the settings includes hover-over help text explaining the feature.

We’re excited to announce a comprehensive redesign of several Content Hub pages in dailypoint™.

• Redesigned Pages:
  • SMS Templates
  • Content Piece Page for Content Bot
  • Layout Templates
  • Components
• Improved User Experience:
  • A unified and intuitive layout across all redesigned pages ensures easier navigation and content management.
  • Consistent design improves usability and reduces the learning curve for users.
• Aligned with Email Template Page Design:
  • The updated design aligns with the familiar and user-friendly Email Template page layout, providing a cohesive experience throughout the Content Hub.

We’ve enhanced the ROI widget on the dailypoint™ Desktop by adding two new KPIs for better performance tracking:

• KPI 1: Revenue from Automation
  Displays total revenue generated from reservations linked to auto promotions at the "Relationship" guest journey stage, calculated for the last 30 days.
• KPI 2: Revenue from Manual Promotions
  Displays total revenue generated from reservations linked to manual promotions over the last 30 days.

The Campaign Statistics report now includes a new "Promotion Type" filter, which provides enhanced analytical capabilities.

• A filter with two options: "Auto Promotion" and "Manual Promotion."
• Placement alongside existing filters in the Campaign Statistics report.
• Functionality that applies to all past and future campaign data, ensuring seamless analysis.
• Compatibility across all associated metrics, including open rates, click rates, revenue, and bookings.
• No changes to the existing report behavior or statistics calculation process.

Enhanced Sales Opportunities functionality with a new 0% probability value to improve lead tracking and management

New Features:

• 0% Probability Option:
  • A new 0% option has been added to the Probability dropdown, enabling users to mark opportunities with no chance of success.

Functionality and Compatibility:

• Seamless Integration:
  • The 0% probability option is fully integrated alongside existing values (e.g., 10%, 20%, 50%).
  • All current functionalities, including calculations and reports that use the Probability field, remain unaffected.

We’ve enhanced the Booking Manager’s "Edit Reservation" section to provide a more intuitive and functional user experience.

Key Features:

Header:

• Guest title, first name, and last name are displayed prominently in bold blue.
• Clicking the guest’s name opens the full profile in a new tab.

Reservation Details:

• Read-only fields have a clean, non-intrusive design with light gray labels and dark text on a white background.

Right Section:

• Options include:
  • Property dropdown.
  • Schedule send time (time picker).
  • "Approve and lock" checkbox.
  • "Save as standby" checkbox.

Communication Settings Tabs:

• Email Tab:
  • Fields for Send Type, From, To, CC, BCC, and Subject.
• SMS Tab:
  • Fields for Send Type, Mobile Number (with existing numbers and an option to add a new one), and Message (up to 4000 characters).
  • Save new numbers directly to the guest profile with a checkbox option.

Action Buttons:

• Primary button: Send (blue background).
• Secondary button: Save & Close.

Redesigned Email Template Page in Content Hub

• Four Organized Tabs:
  • Configuration: Manage core settings like Template ID, Status, Languages, and more.
  • Customization: Add custom CSS and tracking codes.
  • Content Bot: Toggle and configure AI-powered content options.
  • Instructions: Provide detailed instructions for your team.
• Improved Navigation: Smooth transitions between tabs with unsaved data retained across tabs until explicitly discarded.
• UI Enhancements: Fully responsive design that aligns with modern aesthetics, ensuring a seamless experience across all devices.

Media Center Image Upload Limit

Improved File Upload in Contract Management

New "Create Contract" Button for Easier Contract Management

Enhanced Notes Management in Guest Information System (GIS)

1. Interactive Note Modal:
   • You can now add or update notes with detailed fields such as note type, internal/external classification, property selection, and note content.
   • Options for classifying notes globally or linking them to specific properties are also available.
   • The modal is user-friendly, with responsive design and clear instructions, ensuring a smooth experience when saving or editing notes.
2. Notes Overview Section:
   • All guest notes are now displayed in an organized overview with filtering and sorting options, making it easy to find the information you need.
   • Notes are sorted by the newest first and display essential details like note type, property code, and internal/external classification.
   • Quick actions allow for easy editing or deletion of notes directly from the overview, improving note management efficiency.
3. New Lookup Type for Note Types:
   • We've added a new Lookup Type feature to manage different note types, including a code and a description for each type.
   • This setup ensures flexible note categorization, allowing for easy updates and the introduction of new note types as needed.

Export Functionality for Tasks in Basic Sales

Expanded target group configuration to include new mobile number fields for enhanced audience segmentation.

New Target Group Conditions:

• Phone Private 2 (Mobile) and Phone Business 2 (Mobile):
  • Available as selectable conditions for presence/absence filtering.
• WhatsApp Status for New Fields:
  • Target based on whether the new mobile numbers are associated with WhatsApp (if the WhatsApp checkbox is selected).

Enhanced Capabilities:

• Phone Targeting:
  • Create target groups based on the new fields, just like the existing "Phone Private (Mobile)" and "Phone Business (Mobile)" conditions.
• WhatsApp-Specific Targeting:
  • Leverage WhatsApp status to refine communication strategies.

Improved Target Group Interface:

• Updated Configuration Panel:
  • The new fields appear under both the Phone and WhatsApp categories in the target group editor.
• Seamless Integration:
  • Fully integrated with the creation, editing, and execution of target groups within dailypoint™.

Enhanced Contact Details with Additional Mobile Fields

Expanded Language Support in Country Codes Table

New "Phonetic Name Search" Feature

Enhanced Sales Status Report with "Change Date" Tracking

Honeypot CAPTCHA for Form Protection

• Description: We’ve introduced a Honeypot CAPTCHA option for dailypoint forms, adding a seamless layer of security against bot submissions without impacting user experience.
• Benefits: This invisible security feature helps prevent spam form submissions more effectively than traditional CAPTCHA methods, ensuring that your guests have a smooth, uninterrupted interaction with your forms.
• How to Use: You can enable the Honeypot CAPTCHA in the form configuration settings. If this option is selected, the traditional CAPTCHA will be automatically disabled, keeping the focus on a frictionless user experience.

• Spam Detection and Management
  • Description: Enhanced backend validation automatically flags and discards form submissions suspected of being generated by bots.
  • Benefits: By automatically filtering out spam submissions, you save time on manual review and maintain the integrity of your data, ensuring that only legitimate inquiries are processed.
  • How to Use: All flagged submissions will be stored in a separate spam log, which can be reviewed periodically to assess the effectiveness of the Honeypot CAPTCHA.

Conclusion

New "Last Password Change Date" Field in Member Widget

Enhanced Promotion Statistic Report with New Email Campaign Metrics

AI-Powered Text Generation in Content Hub's Email Editor

Simplified Phone Number Input with Automatic Country Code Detection

ROI Widget on dailypoint Desktop

• Description: A new ROI widget is now available on the dailypoint desktop, providing a clear display of the time saved and the monetary value gained over the last 30 days.
• Benefits: This feature allows you to measure the efficiency and cost savings achieved by using dailypoint, giving you tangible metrics that showcase the return on investment. With real-time updates and clear data visualization, you can make data-driven decisions that boost productivity.
• How to Use: The widget will automatically fetch and display performance data from the last 30 days, showing the saved time in the format hh.mm and the monetary value without decimal places in your base currency.

Key Metrics Displayed by the ROI Widget

• Time Saved: Displayed in hours and minutes (hh.mm) for easy interpretation.
• Monetary Value: Calculated based on your specific configurations and shown without decimal places to reflect clear savings.
• KPIs Monitored: Includes metrics such as Created Offers, Registration Forms, Interests Generated, Profiles Merged, and AI-generated messages.

Conclusion

Release Notes: API - Two-Factor Authentication via SMS/WhatsApp

• Provides an additional layer of security by enabling two-factor authentication for API interactions.
• Sends a 6-digit authentication token via SMS or WhatsApp, ensuring secure access to protected operations.
• Enhances security for users by verifying their identity through a secondary authentication method.

• Token Creation: A new API call allows for the creation of a 6-digit authentication token associated with a username and program ID. This token is sent to the user via SMS or WhatsApp.
• Token Verification: A second API call verifies the 6-digit token, along with the username and program ID, to ensure secure access.
• Data Management: The 6-digit token is stored in a new table within the system, ensuring that all tokens are securely logged and can be verified during the authentication process.

• Create Token API Call: Call the API to generate a 6-digit token based on the username and program ID. The token is sent to the user via SMS or WhatsApp.
• Verify Token API Call: Use the API to verify the token, along with the username and program ID, ensuring the user’s identity is authenticated.

Introducing the Voucher Inventory Report, designed to help finance managers track unredeemed vouchers and manage potential liabilities effectively.

Key Features:

• Comprehensive Data Fields:
  • Voucher ID, Name, and Type (free text, fixed amount, percentage discount).
  • Issued On, Issued To (with profile link), Expiration Date, and Status (active, expired).
  • Original Value of each voucher.
• Flexible Filters:
  • Voucher Type: Multi-select dropdown for precise filtering.
  • Voucher Status: Filter by active or expired vouchers.
  • Expiration Date: Select specific date ranges.
• Export and Scheduling:
  • Export the report to Excel for further analysis and record-keeping.
  • Schedule reports for regular updates.

Introducing the Voucher Issuance Report to help marketing managers analyze voucher distribution and usage trends effectively.

Key Features:

• Comprehensive Data Fields:
  • Voucher ID, Name, and Type (free text, fixed amount, percentage discount).
  • Issued On, Issued To (with profile link), and Issued By (user name or promotion).
  • Expiration Date, Status (active, redeemed, expired), and Restrictions (yes/no).
• Advanced Filters:
  • Date Range: Filter by issuance date.
  • Voucher Type: Multi-select dropdown for targeting specific types.
  • Issued By: Filter by promotions or user names.
  • Voucher Status: Filter by active, redeemed, or expired vouchers.
• Export and Scheduling:
  • Export the report to Excel for further analysis and record-keeping.
  • Schedule reports for automated updates.

Additional Benefits:

• Analyze voucher distribution trends to refine marketing strategies.
• Gain a clear overview of voucher restrictions, usage, and expiration timelines.